Booking support
For the quickest help with an existing reservation, keep your partner order ID and supplier order ID ready. Never send card numbers, CVV codes, passwords or one-time passwords by email or phone.
Contact details
- Support email: [Add a monitored business email address]
- Support phone: [Add a valid customer-support phone number]
- Support hours: [Add days, hours and time zone]
Registered business information
- Registered legal name: [Add the exact KYC/legal entity name]
- Registered address: [Add the complete registered business address]
What to include in your request
- Booking or partner order ID
- Guest name used for the booking
- Hotel name and stay dates
- A short description of the issue
We will never ask for your complete card details, internet-banking password or OTP when handling a support request.